Consumers expect reliable service with real added value from their energy providers. With a canceled energy price cap and rising sales tax on energy, an outstanding customer experience at every touchpoint is becoming the most decisive tool for retaining customers in the long term. After all, there are far more digital touchpoints than the traditional company website.
Digitalization opens up new ways of interaction between providers and customers. In our webinar, we will draw on our experience in the energy sector and share insights with you on how you can successfully meet these new challenges and opportunities.
The webinar will be in German on October 30, 2024, from 3 to 4 p.m.
